• Shipping Policies
• Return / Exchange Policy
• Damage Claims
• Payment Types
• Warranty / Guarantee Information
• Privacy Policy
• Back Order / Out of Stock

Return / Exchange Policy
Click here to review our return/exchange page, including how to receive a return authorization.

Damage Claims
All damage claims or discrepancies must be made within 3 business days of the order being received. There will be No exceptions to this policy. If an item arrives damaged or there is a discrepancy BestCostumeSite.com will make every effort to resolve the issue in a timely manner and to your satisfaction. Credits and or refunds will be at the sole discretion of BestCostumeSite.com and will only be issued if damaged items or discrepancies can be verified by the carrier. If you dispose any items before we can verify the damages/discrepancy we will not issue any refund. All claims must be issued in writing by using our contact form here.

Payment Types
We accept multiple forms of payment. We accept Visa, Mastercard, Discover, American Express, PayPal, and eChecks via our 100% secure PayPal system. Our system is so secure, we have it setup where no employees of BestCostumeSite.com ever see your credit card or account numbers.

We also accept Google checkout, checks and money orders. Checks and money orders can be mailed to:
Best Costume Site
15335 Endeavor Drive STE 101
Noblesville, IN 46060
Please ensure checks and money orders are made out to: Best Costume Site.

Personal checks are accepted, however, there will be a holding period before the item has been shipped. We will verify the check has cleared, prior to shipping the order. Typical holding time is 2-4 business days.

Warranty / Guarantee Information
We want to ensure you enjoy your purchase, so we do guarantee our items for 14 days by offering a 14 day no-hassle return policy. After 14 days, we strongly recommend contacting the manufacturer of the product for all warranty claims.

Privacy Policy
BestCostumeSite.com is STRONGLY committed to your privacy.

We use "cookies" in a limited way to help deliver advertisements and to identify unique browsers that visit us and to track usage throughout our site. Some of our business affiliates and advertisers use cookies, which can be used to tell when your computer has contacted a Web site. Because we do not control the privacy policies of our business affiliates, advertisers or any other sites to which we may provide hyperlinks, you should check the privacy policy of the site you are visiting if you have any concerns about that site’s use of cookies or about that site’s use of your information.

If you supply us with your postal address, or email address you may receive periodic mailings from us with information on new products and services or upcoming events via postal mail or electronic mail. If you supply us with your telephone numbers on-line you may receive telephone contact from us with information regarding new products and services or upcoming events. We do not share any of this information with anyone outside of our company, or our parent company Potter Inc.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our Web site to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our Web site periodically.

If you would like to be removed from any of our mailing lists, If you do not wish to receive such mailings, please let us know by writing to us at this address: 
Best Costume Site
15335 Endeavor Drive STE 101
Noblesville, IN 46060
You can also fill out our contact form found here.

Back Order / Out of Stock
Due to the high volume of orders across multiple channels, it is possible an item you ordered may be out of stock in rare circumstances. If an item is out of stock, we will immediately place the item on backorder and notify you of the estimated shipping date. Since we do not have access to any credit card numbers, the order is initally charged when you order it, not when the items are shipped. You may cancel the backordered item at any time, and we will refund the purchase amount of the product, plus any applicable shipping fees attached to it.