Policy Information

Here you will find information regarding our policies, and other information you may need to know.

Return / Exchange Policy

Click here to review our return/exchange page, including how to receive a return authorization.

Damage Claims

All damage claims or discrepancies must be made within 3 business days of the order being received. There will be No exceptions to this policy. If an item arrives damaged or there is a discrepancy BestCostumeSite.com will make every effort to resolve the issue in a timely manner and to your satisfaction. Credits and or refunds will be at the sole discretion of BestCostumeSite.com and will only be issued if damaged items or discrepancies can be verified by the carrier. If you dispose any items before we can verify the damages/discrepancy we will not issue any refund. All claims must be issued in writing by using our contact form here.

Payment Types

We accept multiple forms of payment. We accept Visa, Mastercard, Discover, American Express, PayPal, and eChecks via our 100% secure PayPal system. Our system is so secure, we have it setup where no employees of BestCostumeSite.com ever see your credit card or account numbers.

We also accept checks and money orders. Checks and money orders can be mailed to:
Best Costume Site
15268 Herriman Blvd
Noblesville, IN 46060
Please ensure checks and money orders are made out to: Best Costume Site.

Personal checks are accepted, however, there will be a holding period before the item has been shipped. We will verify the check has cleared, prior to shipping the order. Typical holding time is 2-4 business days.

Warranty / Guarantee Information

We guarantee our products for a full 14 days.  If you run into an issue past that point, please feel free to contact customer service to explore any available options.  We will do everything in our power to make things right for you.

Back Order / Out of Stock

Due to the high volume of orders across multiple channels, it is possible an item you ordered may be out of stock in rare circumstances. If an item is out of stock, we will immediately place the item on backorder and notify you of the estimated shipping date. Since we do not have access to any credit card numbers, the order is initally charged when you order it, not when the items are shipped. You may cancel the backordered item at any time, and we will refund the purchase amount of the product, plus any applicable shipping fees attached to it.